Technical Support Physicist


Remote Position

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.


Job Brief

We are looking for a highly motivated individual who has a passion for radiation therapy and enjoys a dynamic, fast-paced work environment. The Technical Support Physicist will bring their upbeat personality to this role to solve problems with customers, troubleshoot errors and issues clinics are experiencing, and test new software as it is released. The Technical Support Physicist will assist clinics by identifying solutions and will work with engineers to improve the software. As the Technical Support Physicist, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products.

With your clinical background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the country.

Responsibilities include:
  • Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
  • Coordinate with the success team to identify clinics that need help troubleshooting
  • Share feedback with the engineering team and communicate customer needs
  • Test new versions of software to aid in development and quality assurance

Required Experience
  • Minimum 5 years experience as a clinical physicist using Eclipse TPS
  • Strong critical thinking skills
  • Exceptional communication skills
  • Ability to multitask
  • Positive attitude and a passion for excellence in patient care

Preferred Experience
  • 5+ years experience as a clinical physicist using Eclipse TPS
  • C# or similar
  • Customer service experience

Abilities
  • Enthusiastic about learning new technologies and sharing them with the healthcare community
  • Thrives with a dynamic schedule and constant learning environment
  • Excels at multi-tasking and managing multiple projects simultaneously
  • Master of treatment planning and radiation oncology clinical workflow
  • Ability to maintain a positive attitude in a fast-paced and ever-changing work
  • Strong organizational skills and ability to work independently
  • Highly motivated to help clinicians improve their workflow
  • Excellent communication skills, both written and oral
  • Non-judgemental personality and welcoming of ideas and feedback

Benefits
  • Immediate health/vision/dental insurance
  • Paid time off
  • Stock options
  • Work remotely
  • Roth 401(k)

Please email resumes and cover letters discussing a project you have recently led to completion to jobs@radformation.com